FedEx Ground - San Jose, California

Lucas Dewey

This is the weirdest place, but apparently the only one that can accept certain packages. Only Ground though, don't forget Fedex is actually 2 completely separate companies (or more if you count Fedex Office and Fedex Shipcenters).

They are open from M-F 8am to 6pm, Saturday 8am to 12pm, and Sunday 8am to 10am. You need to call a number (408-952-2000) for entry into the building. Not sure why Fedex added a comment to google saying this location is not open to customers when it clearly is.

They do not give you a receipt upon dropoff. They will likely leave your package sitting for 2-3 days before it starts moving.

M M

The expected delivery times from FedEx are a big scam. They expect you to reschedule your work day multiple times for deliveries that always get pushed back or never happen. They will pretend to "miss" you when you are waiting by your front door all day. No evidence of physical attempts to redeliver, just automated messages.

This company has ZERO transparency, and it's impossible to get in touch with a human being in customer service. I'm pretty sure the San Jose hub is stealing packages!! BEWARE!

Neil Jones

The drivers scam with not delivering packages is outrageous at this site! This has been the same for almost 2 years now. Nothing important should be shipped with FedEx. Not one timely delivery has been made to me.

YoungCeleb ThaGod

This company sucks they driver don’t even ring doorbells to make sure customers get they package and Chris was they diver and he sucks

molly moroyoqui

if i could give 0 stars, i would. it has now been MULTIPLE times where someone claimed to try to deliver packages but said there was an exception because the “business” was closed. first of all, i’m not a business it’s a personal residence. second, no one ever tried to deliver the package, they never even came by. third, my package did not require a signature so why would it be a problem if i was home or not? which i was home and that’s how i know they never came. im tired of this distribution center wasting my time because their supervisors don’t hold drivers accountable and are training some lazy (i know most are hardworking) individuals. i will be filing a complain formally through FedEx and naming this distribution center for their multiple failures in doing their only job: delivering packages.

James Sneed

Driver said they attempted delivery but no one was home. I work from home and was home all day. Ring doorbell also didn't have any video of the driver.

N J

This location is bizarre. They have a poorly marked “customer entrance” but it’s papered over with signs saying to “call a number if you need help.” Was sent here by the main FedEx center to locate a missing package. Why bother sending people here? Number was finally answered after multiple calls, but I wasn’t allowed inside? Frustrating and strange…

Weiye Li

I was referred to this location from a FedEx Office to return a electric scooter, the entrance to this was a bit tricky to find and when I did, the employee said I was missing stickers (that label the shipment as having lithium batteries inside.) When I asked if they can help me print and attach them to the box, the employee said they can’t and told me to go to another FedEx office that can do it.

It’s absolutely ridiculous and unacceptable that they would not do even the simplest thing to assist me. I would strongly recommend that you do your due diligence and research before making a drop off here, as the drop off employees here are extremely unprofessional and unhelpful.